Diagnose and resolve hardware, software, application issues
SHORE Solutions Inc is seeking a Software UAT Support professional to provide technical support and assist with User Acceptance Testing (UAT) for various IT systems in Quezon City, Philippines. The ideal candidate will have experience in technical support and a strong understanding of UAT processes, particularly in domains such as finance, accounting, ERP, CRM, and data/BI
Job Summary
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.
Provide first and second line technical support for IT systems, applications, and end user environments.
Support UAT planning activities, including test approach, scope, and timelines aligned to release plans.
Matching Summary
Match Score: 85
SHORE Solutions Inc is seeking a Software UAT Support professional to provide technical support and assist with User Acceptance Testing (UAT) for various IT systems in Quezon City, Philippines. The ideal candidate will have experience in technical support and a strong understanding of UAT processes, particularly in domains such as finance, accounting, ERP, CRM, and data/BI.
Skills & Requirements
Must-have
First and second line technical support
Log, track, and manage incidents
Diagnose and resolve hardware, software, application issues
Support UAT planning activities
Assist in creating test cases
Validate UAT readiness
Nice-to-have
Domain experience in Finance, Accounting, ERP, CRM, HR systems, Data/BI
Clear communication with users
Compliance with SLAs, KPIs
Key Requirements
ITSM tools experience (e.g., ServiceNow, Jira Service Management, Zendesk)