Service Request & Problem Management Process Owner

Rolls-Royce Group

Krakow, Poland
Not specified; annual bonus available; benefits in...
2d onsite
5+ years service management experience
Servicenow environment management
Itil or esm framework knowledge

Salary

Not specified; Annual bonus available; Benefits include private healthcare, group life insurance, and internet/electricity allowance

Skills & Requirements

Must-have

  • 5+ years service management experience
  • ServiceNow environment management
  • ITIL or ESM framework knowledge
  • Root cause analysis leadership
  • Shift-left initiative execution

Nice-to-have

  • GenAI chatbot exposure
  • Cross-functional collaboration skills
  • Continuous improvement mindset
  • Customer-centric user experience focus
  • Data-driven analytical approach

Key Requirements

  • 5+ years in service management or GBS operations
  • Strong background in Request, Incident, and Problem Management
  • Experience managing ServiceNow environments
  • Relevant certifications (ITIL v4, ServiceNow Process Owner)
  • Poland right-to-work status required

Work Rights

Must have Poland right-to-work

Tailored Resume

Cover Letter