Senior Customer Service Specialist

Crystallakebank

Sydney, Australia
Not specified; not specified; not specified
Dispute operations experience
Compliance investigations expertise
Quality assurance activities
This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team

Job Summary

  • This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.
  • The position requires providing guidance to team members, identifying root causes of issues, and uplifting capability across CBA and Bankwest functions.
  • Candidates must be comfortable stepping away from standard tasks during peak periods to support wider business operations across both banks.

Matching Summary

This role serves as a trusted specialist supporting Dispute Operations and Compliance Investigations within the Customer Solutions & Assurance team.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Dispute Operations experience
  • Compliance Investigations expertise
  • Quality Assurance activities
  • Daily Controls oversight
  • Constructive feedback provision

Nice-to-have

  • Root cause analysis skills
  • Process improvement mindset
  • Ability to work under pressure
  • Strong written communication
  • Autonomous performance drive

Key Requirements

  • Operational environment experience
  • Sydney based location required
  • High attention to detail
  • Ability to challenge assumptions

Work Rights

Not specified

Tailored Resume

Cover Letter