Job Summary

• The team looks after Premium customers, delivering outstanding and personalized support in various international languages to our valued clients worldwide.
• You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
• Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.

Matching Summary

Salary

Base: €28.500 EUR; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Key Requirements

• Minimum of 2 years of relevant experience
• Proficiency in English
• Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self-custody, crypto, equities, derivatives, and futures
• Demonstrates ability to use generative AI tools

Work Rights