Customer Success Dms Manager

Case Law Reporter

Multiple Locations
Base: $115,400 - $192,300; bonus/equity: annual in...
Lead customer success team
Develop adoption programs
Analyze product usage data
Lead, coach, and develop a team of four Customer Success Consultants focused on trials, onboarding, and adoption of drafting and DMS-integrated solutions

Job Summary

  • Lead, coach, and develop a team of four Customer Success Consultants focused on trials, onboarding, and adoption of drafting and DMS-integrated solutions.
  • Analyze product usage data in partnership with Data Science and internal analytics teams to identify adoption trends, expansion opportunities, and risk signals across the customer base.
  • Engage credibly with C-suite executives, Managing Partners, AI Innovation Attorneys, KM leaders, and law librarians to secure internal buy-in and drive organizational adoption.

Matching Summary

Lead, coach, and develop a team of four Customer Success Consultants focused on trials, onboarding, and adoption of drafting and DMS-integrated solutions.

Salary

Base: $115,400 - $192,300; Bonus/Equity: Annual incentive bonus; Benefits: Country specific benefits

Skills & Requirements

Must-have

  • Lead Customer Success team
  • Develop adoption programs
  • Analyze product usage data
  • Cross-functional collaboration
  • Executive and stakeholder engagement
  • Voice of the Customer

Nice-to-have

  • Drafting automation experience
  • Generative AI tools experience
  • Document management system integration
  • AmLaw or mid-sized law firm familiarity
  • Legal innovation initiatives

Key Requirements

  • 5+ years in Customer Success or legal technology consulting
  • 2+ years of people leadership experience
  • Experience using product usage data to drive adoption
  • Experience working cross-functionally with Sales, Marketing, Product, and analytics
  • Strong executive communication skills
  • Experience designing onboarding frameworks

Work Rights

Not specified

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