Sr. Field Support Engineer, Eero

Amazon

CA, United States
176,600.00 - 239,000.00 usd annually py
On-site
Expertise in networking and fleet monitoring
Complex network issue troubleshooting
Customer support escalation point
At eero we pride ourselves in providing every customer a world class experience through fast, reliable secure connectivity

Job Summary

  • At eero we pride ourselves in providing every customer a world class experience through fast, reliable secure connectivity.
  • As a Sr. Field Support Engineer, you will serve as an SME for products, mentor CX Agents, and handle complex network issues including onsite visits with 50-75% travel.
  • The role involves working collaboratively across teams and acting as the Voice of the Customer while supporting T1, T2, and T3 agents and participating in an on-call roster.

Matching Summary

At eero we pride ourselves in providing every customer a world class experience through fast, reliable secure connectivity.

Salary

176,600.00 - 239,000.00 USD annually

Skills & Requirements

Must-have

  • Expertise in networking and fleet monitoring
  • Complex network issue troubleshooting
  • Customer support escalation point
  • On-call incident handling
  • Domestic and international travel
  • Mentoring CX agents

Nice-to-have

  • Collaborative stakeholder engagement
  • Voice of the Customer advocacy
  • Experience with small business solutions
  • Cloud-connected hardware and software knowledge

Key Requirements

  • Ability to travel 50-75%
  • Experience supporting complex network solutions
  • Work authorization for US
  • Experience mentoring customer experience agents

Work Rights

Not specified

Tailored Resume

Cover Letter