This role is responsible for leading customer service and order-to-cash teams to ensure consistent, compliant, and high-quality service delivery across commercial and clinical domains
Job Summary
This role is responsible for leading customer service and order-to-cash teams to ensure consistent, compliant, and high-quality service delivery across commercial and clinical domains.
The Senior Manager will translate global strategy into strong operational outcomes while driving continuous improvement and embedding a customer-first, data-driven mindset across teams.
Candidates must have demonstrated experience supporting GxP-compliant operations with exposure to clinical supply or investigational product logistics being a strong plus.
Matching Summary
This role is responsible for leading customer service and order-to-cash teams to ensure consistent, compliant, and high-quality service delivery across commercial and clinical domains.
Skills & Requirements
Must-have
8-10 years customer service experience
Order-to-Cash operational leadership
GxP compliant operations management
Global team leadership skills
SAP Salesforce Celonis proficiency
Nice-to-have
Spanish or French language proficiency
Clinical supply logistics exposure
Transformation initiative experience
Outsourced shared service model knowledge
Data-driven continuous improvement mindset
Key Requirements
Bachelor's degree required; Master's preferred
8-10 years of relevant experience
Experience leading teams in global matrixed organizations