Costumer Service Agent In Turkish

Concentrix

Tirana, Albania
Customer service support
Resolve routine problems
Meet contractual kpis
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively
  • demonstrate empathy
  • maintain basic knowledge
  • track and document information

Nice-to-have

  • build rapport with customer
  • pleasant and professional tone
  • tolerance for repetitive work
  • adapt to changes quickly

Key Requirements

  • High school diploma
  • three to six months relevant experience
  • Ability to effectively communicate
  • Strong computer navigation skills

Work Rights

Not specified

Tailored Resume

Cover Letter