Workforce Real Time Analyst

Apollo.io

Mexico City, Mexico
On-site
2-5 years wfm or rta experience
Experience with nice verint playvox five9
Advanced english proficiency required
Apollo.io is seeking a Workforce Real Time Analyst to enhance their Customer Support team's efficiency by managing real-time operations and workforce optimization. Ideal candidates will have experience in workforce management within a contact center environment and be proficient with WFM tools. The company emphasizes a culture of continuous improvement and collaboration

Job Summary

  • The role involves monitoring live service levels and managing real-time adherence to ensure the right people are available when customers need them.
  • Apollo.io is an AI-native company valued at $1.6 billion that provides sales and marketing teams with verified contact data for over 210 million B2B contacts.
  • Candidates must thrive in a culture of extreme ownership, moving with focus and urgency while collaborating cross-functionally to meet staffing requirements.

Matching Summary

Match Score: 85

Apollo.io is seeking a Workforce Real Time Analyst to enhance their Customer Support team's efficiency by managing real-time operations and workforce optimization. Ideal candidates will have experience in workforce management within a contact center environment and be proficient with WFM tools. The company emphasizes a culture of continuous improvement and collaboration.

Skills & Requirements

Must-have

  • 2-5 years WFM or RTA experience
  • Experience with NICE Verint Playvox Five9
  • Advanced English proficiency required

Nice-to-have

  • Data-driven decision making skills
  • Agility in fast-paced environments
  • AI-native culture mindset

Key Requirements

  • 2-5 years workforce management experience
  • Advanced English level
  • Experience with WFM tools like Assembled or Intercom

Work Rights

Not specified

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