This role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex, multi-platform environment
Job Summary
This role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex, multi-platform environment.
The engineer will play a key role in maintaining existing telephony systems while supporting the migration to a modern NICE CXone Omni-Channel Contact Center platform.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Matching Summary
This role is responsible for the operational stability, troubleshooting, design, and implementation of advanced contact center solutions in a complex, multi-platform environment.
Skills & Requirements
Must-have
NICE CXone Omni-Channel Contact Center
NICE IEX Workforce Management
CTI integrations
Omni-Media routing strategies
call flow design
IVR scripts
Nice-to-have
future-ready human capital solutions
modernize business operations
cloud-optimized services
self-starter with strong time-management skills
Key Requirements
2+ years supporting Contact Center/Call Center environments
1+ years managing NICE CXone
Proficient with Web Services (SOAP, XML, APIs, HTTP, Regular Expressions)
Bachelor’s degree in Computer Science, CIS, or related field—or equivalent experience