The role involves providing remote technical support to customers by analyzing schematics and PLC logic to isolate issues in complex material handling systems
Job Summary
The role involves providing remote technical support to customers by analyzing schematics and PLC logic to isolate issues in complex material handling systems.
Candidates will participate in recommending ideas related to productivity improvement, cost reduction, and enhancing customer satisfaction.
The position requires travel between 10-20% to various customer locations, which may include weekends and overtime.
Matching Summary
The role involves providing remote technical support to customers by analyzing schematics and PLC logic to isolate issues in complex material handling systems.
Skills & Requirements
Must-have
Bachelor's Degree required
3 to 5 years Customer Service Support experience
Allen Bradley Logix PLC controls platforms
Controls hardware troubleshooting skills
Electrical troubleshooting experience
Strong verbal communication skills over the phone
Nice-to-have
Siemens and Modicon PLC experience a plus
Strong Customer Service mentality
Ability to work independently
Ability to work in shifts
Productivity improvement ideas
Key Requirements
Bachelor's Degree
3 to 5 years of experience in Customer Service Support
Experience with Allen Bradley Logix PLC controls platforms