Manager, Ibs Service Delivery

Amadeus Data Processing GmbH

Not specified; bonus: not specified; benefits: att...
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End-to-end service ownership
Vendor and partner management
Microsoft 365 and teams knowledge
** Amadeus Data Processing GmbH is seeking a Manager for IBS Service Delivery, responsible for overseeing digital workplace services, vendor management, and team leadership. The ideal candidate should have experience in IT Service Management, strong communication skills, and a collaborative mindset, with a focus on continuous improvement. **

Job Summary

  • The role is accountable for the full lifecycle of Digital Workplace services including collaboration tools and infrastructure.
  • Candidates must effectively manage vendors, monitor KPIs, and coordinate governance forums with outsourced partners.
  • Amadeus offers a flexible working model, attractive compensation packages, and a commitment to diversity and inclusion.

Matching Summary

Match Score: 75

** Amadeus Data Processing GmbH is seeking a Manager for IBS Service Delivery, responsible for overseeing digital workplace services, vendor management, and team leadership. The ideal candidate should have experience in IT Service Management, strong communication skills, and a collaborative mindset, with a focus on continuous improvement. **

Salary

Not specified; Bonus: Not specified; Benefits: Attractive compensation packages including caregiving and health benefits

Skills & Requirements

Must-have

  • End-to-end service ownership
  • Vendor and partner management
  • Microsoft 365 and Teams knowledge
  • ITIL framework familiarity
  • Team leadership and development

Nice-to-have

  • Inclusive leadership skills
  • Global environment experience
  • Automation best practices
  • Proactive monitoring approach
  • Flexible working model

Key Requirements

  • Bachelor's degree in IT or related field
  • Several years of IT Service Management experience
  • Experience with Microsoft 365 and device lifecycle management
  • Working knowledge of ITIL frameworks

Work Rights

Not specified

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