Service Management Business Analyst

Unisys

Hybrid
Itil process knowledge in service environment
As is to be process documentation
Global stakeholder management skills
Unisys is seeking a Service Management Business Analyst who will provide strategic guidance to address complex business needs, oversee technology implementations, and facilitate stakeholder collaboration. The role requires strong analytical skills, experience in business analysis, and the ability to work in a hybrid business-technical capacity

Job Summary

  • The role provides strategic guidance to address significant business needs while overseeing complex applications and global rollouts.
  • Candidates will lead the globalization and standardization of technical systems, processes, and application reviews across diverse scopes.
  • Success requires translating complex business requirements into clear technical specifications and facilitating workshops to validate solutions.

Matching Summary

Match Score: 85

Unisys is seeking a Service Management Business Analyst who will provide strategic guidance to address complex business needs, oversee technology implementations, and facilitate stakeholder collaboration. The role requires strong analytical skills, experience in business analysis, and the ability to work in a hybrid business-technical capacity.

Skills & Requirements

Must-have

  • ITIL process knowledge in service environment
  • As Is To Be process documentation
  • Global stakeholder management skills
  • Business requirements translation to technical specs
  • UAT plan development and testing support

Nice-to-have

  • Strong analytical and problem-solving abilities
  • Excellent communication and interpersonal skills
  • Experience with project management software tools
  • Ability to work independently and collaboratively
  • Knowledge of industry standards and best practices

Key Requirements

  • BA/BS degree or equivalent experience
  • 2+ years relevant Business Analyst experience
  • Master's degree preferred
  • CBAP qualification or IIBA membership preferred
  • Demonstrable knowledge of ITIL trends

Work Rights

Not specified

Tailored Resume

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