Customer Service Team Lead

Solenis

Australia, AU
Competitive salary; incentives + bonuses available...
Not specified
3-5 years customer service experience
3-5 years supervisory leadership role
Bachelor's degree in any field
Solenis is seeking a Customer Service Team Lead to oversee a team of customer service representatives in Australia and New Zealand, focusing on operational excellence, customer satisfaction, and continuous improvement. The ideal candidate should have a background in customer service and leadership, with strong communication and analytical skills

Job Summary

  • The role leads a team of customer service representatives to deliver exceptional service across Australia and New Zealand.
  • Candidates will drive operational excellence by monitoring KPIs, managing escalations, and promoting continuous improvement.
  • The company offers competitive salary, incentives, health benefits, and opportunities for professional growth.

Matching Summary

Match Score: 85

Solenis is seeking a Customer Service Team Lead to oversee a team of customer service representatives in Australia and New Zealand, focusing on operational excellence, customer satisfaction, and continuous improvement. The ideal candidate should have a background in customer service and leadership, with strong communication and analytical skills.

Salary

Competitive Salary; Incentives and bonuses available; Health + wellness benefit plan included

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • 3-5 years supervisory leadership role
  • Bachelor's degree in any field
  • Proficiency in SAP CRM systems
  • Strong Excel skills for data analysis

Nice-to-have

  • Understanding of ANZ market dynamics
  • Continuous improvement mindset
  • Adaptability and resilience
  • Strategic thinking capabilities

Key Requirements

  • Minimum 3-5 years in customer service
  • Minimum 3-5 years in supervisory role
  • Bachelor's Degree required
  • SAP proficiency required

Work Rights

Not specified

Tailored Resume

Cover Letter