CommBank is seeking a Senior Product Manager for its Financial Crime Operations team, focused on governance and strategic initiatives. The role requires expertise in knowledge management, user-centered design, and AI technologies to enhance customer experience and operational efficiency
Job Summary
Your role involves acting as the content owner for customer-facing collateral, ensuring accuracy, relevance, and alignment with business requirements and the Knowledge Reimagined product strategy.
You will validate AI-generated outputs to ensure they meet quality standards and effectively support customer experience and operational efficiency.
The Strategy & Performance function supports Financial Crime Operations to meet performance and quality objectives by setting strategic direction, defining performance targets, and providing core enablement functions.
Matching Summary
Match Score: 85
CommBank is seeking a Senior Product Manager for its Financial Crime Operations team, focused on governance and strategic initiatives. The role requires expertise in knowledge management, user-centered design, and AI technologies to enhance customer experience and operational efficiency.
Skills & Requirements
Must-have
Knowledge Management
User-Centred Design
AI-enabled Change
Product Requirements
Customer-Facing Collateral
Nice-to-have
Strategic Thinking
Hands-on Execution
Collaborative Problem Solving
Meaningful Knowledge Experiences
Key Requirements
Proven experience in knowledge management
Product delivery experience
Content creation and management
Experience leading technology and AI-enabled change
Strong leadership and stakeholder engagement skills