Complaint Handling Manager

Sonova Group

Aurora, United States
Base: $78,000 – 97,000; bonus/equity: commission e...
Hybrid
Detail-oriented
Analytical skills
Cross-functional collaboration
Lead, coach, and develop a team of complaint handling specialists

Job Summary

  • Lead, coach, and develop a team of complaint handling specialists.
  • Oversee the full complaint handling process, including intake, triage, investigation, root cause analysis, resolution, and customer communication.
  • Competitive salary range with benefits and opportunities for career growth.

Matching Summary

Lead, coach, and develop a team of complaint handling specialists.

Salary

Base: $78,000 – 97,000; Bonus/Equity: Commission eligible/bonus eligible; Benefits: Medical, dental, vision coverage, 401k, etc.

Skills & Requirements

Must-have

  • detail-oriented
  • analytical skills
  • cross-functional collaboration
  • Salesforce experience
  • SAP experience

Nice-to-have

  • process improvements
  • customer experience
  • regulatory compliance

Key Requirements

  • 5+ years in regulated industry
  • medical technology or healthcare experience
  • high school diploma
  • internet connectivity requirements

Work Rights

Not specified

Tailored Resume

Cover Letter