PARKROYAL PICKERING HOTEL is seeking a Guest Experience Manager to enhance guest satisfaction and deliver personalized services for VIPs, loyalty members, and corporate guests. The role demands strong leadership in managing guest experiences and operational coordination while ensuring exceptional service standards
Job Summary
This role serves as the primary liaison for high-value guests, ensuring consistency and excellence across all touchpoints.
The Guest Experience Manager will curate bespoke experiences including celebrations and amenities while leveraging guest data for personalization.
Candidates must be prepared to act as the manager on duty during shifts, handling incidents and emergency situations.
Matching Summary
Match Score: 85
PARKROYAL PICKERING HOTEL is seeking a Guest Experience Manager to enhance guest satisfaction and deliver personalized services for VIPs, loyalty members, and corporate guests. The role demands strong leadership in managing guest experiences and operational coordination while ensuring exceptional service standards.
Skills & Requirements
Must-have
5-7 years luxury hospitality experience
2-3 years supervisory or managerial role
Front Office or Butler Service background
Opera PMS system familiarity
VIP guest journey management
Nice-to-have
Strong interpersonal communication skills
Proactive problem-solving abilities
Guest-centric mindset with attention to detail
Ability to manage operations independently
Collaboration with Sales and Catering teams
Key Requirements
Minimum Diploma in Hospitality Management
Minimum 5-7 years in luxury hospitality
At least 2-3 years in a supervisory/managerial role
Familiarity with Opera PMS or equivalent systems
Ability to work rotating shifts including nights and weekends