The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products
Job Summary
The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
Responsibilities include developing success plans, prioritizing issue resolution, and supervising customer adoption of solution features.
Workday is a Fortune 500 company offering a culture rooted in integrity, empathy, and shared enthusiasm for its employees.
Matching Summary
The Customer Success Manager acts as the liaison between Professional Services, Production Services, and customers to ensure maximum value from Workday products.
Skills & Requirements
Must-have
3-5+ years customer facing services role
Corporate Financial accounting experience
Issue resolution and escalation management
Executive level communication skills
Nice-to-have
Project management experience with Workday HCM
Functional domain expertise with Financial software