Customer Issue Resolution Analyst, Cbg Thailand

3M

Pasig City, Philippines
Not specified
Thai language proficiency required
Credit and collections experience
Complaint management skills
3M is seeking a Customer Issue Resolution Analyst for its Global Service Center in Pasig City, Philippines. The role involves managing customer complaints, credit and collections, and requires strong analytical and interpersonal skills, along with proficiency in Thai and English

Job Summary

  • This role involves end-to-end customer issue resolution including managing complaints and credit collection processes.
  • The successful candidate will coordinate with cross-functional teams to investigate issues and communicate resolutions to customers.
  • The position requires a comprehensive understanding of business processes to turn data into actionable information for resolving customer issues.

Matching Summary

Match Score: 85

3M is seeking a Customer Issue Resolution Analyst for its Global Service Center in Pasig City, Philippines. The role involves managing customer complaints, credit and collections, and requires strong analytical and interpersonal skills, along with proficiency in Thai and English.

Skills & Requirements

Must-have

  • Thai language proficiency required
  • Credit and collections experience
  • Complaint management skills
  • Cross-functional coordination
  • Root cause analysis

Nice-to-have

  • Sales Force experience
  • Process improvement participation
  • Training new employees
  • Negotiation skills
  • Ambiguity handling

Key Requirements

  • Bachelor level university degree
  • At least 2 years in Customer Issue Resolution or Billing
  • High proficiency in Thai language
  • Ability to communicate in English
  • Experience with Excel and Microsoft Office

Work Rights

Not specified

Tailored Resume

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