Senior Analyst, Commercial Experience Service Delivery

Diageo

Bangalore, India
Hybrid
Fluent spanish language mandatory
Strong customer service attitude
Order management and edi handling
The role serves as the primary link between the Cash Cycle Department and external customers including EDI clients and logistics providers

Job Summary

  • The role serves as the primary link between the Cash Cycle Department and external customers including EDI clients and logistics providers.
  • Responsibilities include managing order-to-ship processes, resolving customer queries efficiently, and ensuring on-time, in-full shipments across 25 markets.
  • Diageo offers a multicultural environment with opportunities for learning and development in digital, industry, and professional skills.

Matching Summary

The role serves as the primary link between the Cash Cycle Department and external customers including EDI clients and logistics providers.

Skills & Requirements

Must-have

  • Fluent Spanish language mandatory
  • Strong customer service attitude
  • Order management and EDI handling
  • MS Office knowledge required
  • SLA adherence and resolution

Nice-to-have

  • SAP system skills
  • Market and customer specifics overview
  • Continuous improvement mindset
  • Positive can-do attitude
  • Logistics advisor experience

Key Requirements

  • Spanish language fluency
  • Strong interpersonal communication skills
  • College or university degree (desirable)

Work Rights

Not specified

Tailored Resume

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