Base salary not specified; cash-based incentive pr...
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10 years it service management experience
Strong knowledge of itil v3 or v4 practices
Experience with incident change problem management
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Integer is seeking a Senior Manager in IT Service Management who will oversee ITSM governance, incident and change management practices, and ensure compliance with SOX ITGCs. The ideal candidate will have extensive experience in IT service management, a strong understanding of ITIL practices, and the ability to lead cross-functional teams.
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Job Summary
The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates must lead SOX IT General Controls audit readiness and enforce evidence standards for the IT organization.
The position offers a comprehensive benefits package including medical, dental, vision, and immediate 401(k) matching contributions.
Matching Summary
Match Score: 75
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Integer is seeking a Senior Manager in IT Service Management who will oversee ITSM governance, incident and change management practices, and ensure compliance with SOX ITGCs. The ideal candidate will have extensive experience in IT service management, a strong understanding of ITIL practices, and the ability to lead cross-functional teams.
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Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match
Skills & Requirements
Must-have
10 years IT Service Management experience
Strong knowledge of ITIL v3 or v4 practices
Experience with Incident Change Problem Management
SOX IT General Controls audit readiness
CMDB governance and data integrity management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization
Executive communication and facilitation skills
Partnership with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in IT Operations or Governance
Demonstrated experience with regulated IT controls and SOX compliance