Mortgage Customer Outreach Specialist Ii

M&T Bank

Getzville, NY, United States
Base: $20.55 - $34.25 hourly (usd); bonus/equity: ...
Collections experience
Customer service skills
Negotiation skills
This position is responsible for collecting on delinquent mortgage loans by contacting borrowers in default

Job Summary

  • This position is responsible for collecting on delinquent mortgage loans by contacting borrowers in default.
  • The role involves assessing consumer financial situations and arranging repayment plans.
  • M&T Bank promotes an environment that supports belonging and reflects its brand values.

Matching Summary

This position is responsible for collecting on delinquent mortgage loans by contacting borrowers in default.

Salary

Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • collections experience
  • customer service skills
  • negotiation skills
  • compliance with laws

Nice-to-have

  • knowledge of M&T systems
  • familiarity with skip tracing software
  • team-oriented environment

Key Requirements

  • 3 years of higher education or work experience
  • 1 year of collections experience
  • proficiency with word processing and spreadsheet software

Work Rights

Not specified

Tailored Resume

Cover Letter