Cloud Platform Support Engineer

Guidewire Software

Hybrid
Bachelor's degree in computer science or stem
Proficiency in tcp/ip, http, dns, load balancing
Familiarity with aws, docker, linux, kubernetes
Guidewire Software is seeking a proactive Cloud Platform Support Engineer to join their Platform Support team, focusing on customer support for the Guidewire cloud platform. The role involves collaboration with cross-functional teams, maintaining technical documentation, and fostering strong customer relationships in a hybrid work environment

Job Summary

  • The role involves serving as a primary contact to research, address, and resolve customer support cases for the Guidewire cloud platform.
  • Candidates will collaborate with cross-functional teams on complex issues involving system integration and custom configurations while maintaining technical documentation.
  • The position requires working in a hybrid environment delivering 24x7 service to customers using software in both Guidewire Cloud and on-premise environments.

Matching Summary

Match Score: 85

Guidewire Software is seeking a proactive Cloud Platform Support Engineer to join their Platform Support team, focusing on customer support for the Guidewire cloud platform. The role involves collaboration with cross-functional teams, maintaining technical documentation, and fostering strong customer relationships in a hybrid work environment.

Skills & Requirements

Must-have

  • Bachelor's Degree in Computer Science or STEM
  • Proficiency in TCP/IP, HTTP, DNS, load balancing
  • Familiarity with AWS, Docker, Linux, Kubernetes

Nice-to-have

  • Knowledge of Bash scripting
  • Experience with Jenkins or TeamCity CI/CD tools
  • Demonstrated ability to apply AI to role

Key Requirements

  • Bachelor's Degree in Computer Science or related STEM field
  • General familiarity with Object-Oriented Programming languages like Java or C#

Work Rights

Not specified

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