Medical Information Customer Experience Specialist (6-month Replacement Contract)
pfizer.ca
Hybrid
Medical information request management
Customer service in local language
Adverse event and complaint reporting
Medical Information Customer Experience Specialist provides high quality technical and medical information to healthcare professionals and patients in the local language
Job Summary
Medical Information Customer Experience Specialist provides high quality technical and medical information to healthcare professionals and patients in the local language.
The role involves managing inquiries across multiple channels, ensuring accurate documentation and compliance with SOPs and regulatory guidelines.
Pfizer is committed to a diverse and inclusive workforce and supports flexibility and digital transformation to enhance health outcomes and patient experience.
Matching Summary
Medical Information Customer Experience Specialist provides high quality technical and medical information to healthcare professionals and patients in the local language.
Skills & Requirements
Must-have
Medical information request management
Customer service in local language
Adverse event and complaint reporting
Secondline content management support
Process improvement implementation
Nice-to-have
Interpersonal skills
Regulatory and compliance understanding
Therapeutic area team support
Digital transformation culture
Flexible workplace environment
Key Requirements
Degree in life science or healthcare field
1-2 years medical information or relevant experience