Customer Service Representative

City of Tucson’s Department of Transportation and Mobility

Tucson, Arizona, US
Hourly range: $16.50 - 24.75 usd; benefits: compre...
Handling customer interactions
Managing incoming calls
Reviewing emails from constituents
The Customer Service Representative position is responsible for handling customer interactions, addressing inquiries, concerns and providing support, along with maintaining records within the Streets Division

Job Summary

  • The Customer Service Representative position is responsible for handling customer interactions, addressing inquiries, concerns and providing support, along with maintaining records within the Streets Division.
  • This role involves managing incoming calls, reviewing emails, generating service requests in the OMS, and processing information from SeeClickFix via 311.
  • The City of Tucson offers a generous benefits package including medical, dental, vision, life insurance, a pension plan, and 38 paid days off in the first year.

Matching Summary

The Customer Service Representative position is responsible for handling customer interactions, addressing inquiries, concerns and providing support, along with maintaining records within the Streets Division.

Salary

Hourly Range: $16.50 - 24.75 USD; Benefits: Comprehensive package including medical, dental, vision, pension, paid time off; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • handling customer interactions
  • managing incoming calls
  • reviewing emails from constituents
  • generating service requests
  • maintaining records

Nice-to-have

  • knowledge of Tucson street names
  • ability to interpret maps
  • bilingual communication skills

Key Requirements

  • High School diploma or GED
  • One (1) year of directly related experience
  • One (1) year customer service experience
  • Criminal background check required

Work Rights

Must be a U.S. Citizen or lawfully authorized non-U.S. Citizen

Tailored Resume

Cover Letter