Responsible for operational monitoring, support and incident management for the enterprise-wide networks, systems, and applications with a focus on availability and performance
Job Summary
Responsible for operational monitoring, support and incident management for the enterprise-wide networks, systems, and applications with a focus on availability and performance.
Candidate will have the opportunity to work across a wide variety of IT issues and learn about many different technologies; with the opportunity to grow into more advanced roles.
Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
Matching Summary
Responsible for operational monitoring, support and incident management for the enterprise-wide networks, systems, and applications with a focus on availability and performance.
Skills & Requirements
Must-have
Operational monitoring
Incident management
System and application access management
Network connectivity and performance monitoring
First line troubleshooting support
Technical documentation maintenance
Nice-to-have
Continuous improvement mindset
Customer centric mindset
Openly exchanging ideas and opinions
Elevating concerns
Personally following policies and procedures
Key Requirements
Associates Degree and 3+ years’ experience
Bachelor’s degree and 1+ years’ experience
No degree and 5+ years experience
Strong communication skills, both verbal and written
Basic problem solving ability
Ability to work with others and promote strong working relationships