Customer Success Engineer

DARKTRACE AUSTRALIA PTY

Tokyo, Japan
**
Technical product solutions expertise
Cybersecurity knowledge
Cloud networking (aws, azure, gcp)
** Darktrace Australia is seeking a Customer Success Engineer in Tokyo, Japan, to enhance customer engagement with their AI-powered cybersecurity platform. The role involves providing technical solutions, fostering relationships with clients, and ensuring customer satisfaction while driving growth and retention. **

Job Summary

  • Darktrace is a global leader in AI for cybersecurity that protects nearly 10,000 organizations from unknown threats using its proprietary AI platform.
  • The Customer Success Engineer role is a critical customer-facing technical position focused on supporting adoption, deployment health, and value delivery of the Darktrace platform.
  • The role requires collaboration with internal teams and customers to ensure customer needs are met and to sustain renewal and growth of customer accounts.

Matching Summary

Match Score: 75

** Darktrace Australia is seeking a Customer Success Engineer in Tokyo, Japan, to enhance customer engagement with their AI-powered cybersecurity platform. The role involves providing technical solutions, fostering relationships with clients, and ensuring customer satisfaction while driving growth and retention. **

Skills & Requirements

Must-have

  • Technical product solutions expertise
  • Cybersecurity knowledge
  • Cloud networking (AWS, Azure, GCP)
  • Customer-facing technical management
  • Deployment discovery and architecture design
  • Strong communication and collaboration skills

Nice-to-have

  • Consultative guidance on cybersecurity priorities
  • Mentorship within team
  • Presentation skills
  • Experience with Email Security
  • Incident Response experience
  • Cloud Security Architecture knowledge

Key Requirements

  • 2+ years relevant experience
  • Cybersecurity industry experience preferred
  • Relevant Darktrace and external certifications
  • Experience in Customer Success Engineering or Technical Account Management
  • Confident polished communicator

Work Rights

Not specified

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