Base: market conform salary; bonus/equity: a bonus...
Hybrid
Professional customer service
Handling service calls
Dispatching service technicians
As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction
Job Summary
As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Key responsibilities include friendly and professional handling of fault and entrapment notifications, dispatching technicians, and accurate system documentation.
KONE offers a market-conform salary, generous leave (41 days), hybrid working options, development opportunities, and a collaborative, international work environment.
Matching Summary
As a Customer Service Employee, you are the voice of KONE, providing professional, high-level service during every customer interaction.
Salary
Base: market conform salary; Bonus/Equity: a bonus; Benefits: Royaal verlof: 41 dagen (27 vakantiedagen, 13 ADV, 1 duurzame inzetbaarheidsdag) op basis van 40 uur, Lease a Bike, training and education, pension accrual, discounts
Skills & Requirements
Must-have
professional customer service
handling service calls
dispatching service technicians
documenting data accurately
Dutch and English language skills
Nice-to-have
service mindset
collaborative team environment
proactive attitude
ability to interpret documents
innovative and collaborative culture
Key Requirements
MBO-4 work and thinking level
Experience in a customer service environment is a pré