Guest Service Representative

Mayo Civic Center

Rochester, MN, United States
Base: $13.50 - $16.50; bonus/equity: not specified...
On-site
Enthusiastic guest greeting
Event information and directions
Facility policy enforcement
The Mayo Civic Center is seeking a part-time Guest Services Representative to enhance the guest experience by providing customer service, directing guests, and ensuring facility safety. The role requires excellent communication skills and the ability to work flexible hours, including evenings and weekends

Job Summary

  • The Guest Services Representative serves as a customer service professional dedicated to ensuring guests have a positive and memorable experience.
  • Responsibilities include greeting and directing guests to their desired locations, scanning tickets, escorting guests to their seats, and staffing the Guest Relations Desk.
  • This role also involves upholding a positive public image for the Mayo Civic Center through professional interactions with employees, patrons, and vendors.

Matching Summary

Match Score: 75

The Mayo Civic Center is seeking a part-time Guest Services Representative to enhance the guest experience by providing customer service, directing guests, and ensuring facility safety. The role requires excellent communication skills and the ability to work flexible hours, including evenings and weekends.

Salary

Base: $13.50 - $16.50; Bonus/Equity: Not specified; Benefits: Paid Sick Leave

Skills & Requirements

Must-have

  • Enthusiastic guest greeting
  • Event information and directions
  • Facility policy enforcement
  • Emergency response and escalation
  • Maintain facility safety and access
  • Handle lost and found items
  • Clear verbal communication in English

Nice-to-have

  • Teamwork and collaboration
  • Personal and professional initiative
  • Dedication to excellence
  • Work harmoniously with others

Key Requirements

  • Minimum one year customer service experience preferred
  • High school diploma or GED preferred
  • Basic computer skills (Microsoft Word, Outlook)
  • Ability to work flexible hours including weekends, holidays, and evenings
  • Ability to stand for long periods
  • Ability to climb stairs in restricted lighting
  • Ability to move quickly

Work Rights

Not specified

Tailored Resume

Cover Letter