Technical Support Engineer - Adaptive Planning

Harkett

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Fully remote
Saas support experience
Enterprise cloud software support
Linux and sql knowledge
The Workday Adaptive Planning Support team seeks an experienced Support Engineer to tackle complex technical challenges in a fast-paced environment

Job Summary

  • The Workday Adaptive Planning Support team seeks an experienced Support Engineer to tackle complex technical challenges in a fast-paced environment.
  • This role involves ownership of a diverse case queue, partnering with Product Development and Support Analyst teams to deliver creative workarounds and long-term solutions.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, and support for long-term career growth.

Matching Summary

The Workday Adaptive Planning Support team seeks an experienced Support Engineer to tackle complex technical challenges in a fast-paced environment.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • SaaS support experience
  • Enterprise cloud software support
  • Linux and SQL knowledge
  • Troubleshooting Web Services / APIs
  • Programming knowledge in Java, .NET, or C#
  • Experience with ELK or log aggregation tools
  • Customer-facing escalation management

Nice-to-have

  • Proactive and empathetic team player
  • Experience with financial planning software
  • Implementation or support of software integrations
  • JavaScript knowledge
  • Strong analytical and communication skills
  • Flexible work with 50% office presence

Key Requirements

  • 5+ years technical support experience
  • 2+ years support engineer with enterprise cloud software
  • Experience managing escalated cases across multiple enterprise accounts
  • Ability to participate in global on-call rotation
  • Working knowledge of Linux, SQL, and programming languages
  • Experience collaborating with development and QA teams

Work Rights

Not specified

Tailored Resume

Cover Letter