The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures
Job Summary
The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures.
This position interacts with UPS corporate departments including Public Relations, Legal, and Security to ensure proper notification of customer issues.
He/She acts diplomatically to handle calls from VIPs and diffuses and stabilizes calls from frustrated customers.
Matching Summary
The Customer Relations Specialist is responsible for handling and processing UPS customers' complaints about package delivery problems and service failures.