Team Lead, Managed Services Operations

NTT Communications

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Bachelor's degree in it or computing
Experience coaching engineering teams
Implementing continual service improvement
** NTT Communications is seeking a Team Lead for Managed Services Operations, responsible for ensuring clients’ IT infrastructure remains operational through effective incident management and service delivery. The role emphasizes collaboration, monitoring, and implementing service improvements while fostering a diverse and inclusive workplace culture. **

Job Summary

  • This role is an entry-level management position responsible for ensuring managed services are delivered to clients while maintaining operational IT infrastructure.
  • The successful candidate will proactively manage escalated technical incidents, drive automation efforts, and implement training initiatives for direct reports.
  • NTT DATA offers a diverse workplace where employees can grow and thrive within a global team serving 75% of the Fortune Global 100.

Matching Summary

Match Score: 75

** NTT Communications is seeking a Team Lead for Managed Services Operations, responsible for ensuring clients’ IT infrastructure remains operational through effective incident management and service delivery. The role emphasizes collaboration, monitoring, and implementing service improvements while fostering a diverse and inclusive workplace culture. **

Skills & Requirements

Must-have

  • Bachelor's degree in IT or Computing
  • Experience coaching engineering teams
  • Implementing continual service improvement
  • Organizational change management experience
  • Domain knowledge in Network Cloud Security

Nice-to-have

  • ITIL certification
  • Excellent verbal and written communication
  • Ability to work across different cultures
  • Strong focus on client centricity
  • Budget and cost management understanding

Key Requirements

  • Bachelor's degree in Information Technology or related field
  • Demonstrated experience in coaching and mentoring engineering teams
  • Experience implementing continual service improvement initiatives
  • Relevant domain experience in Network, Cloud, Security, or Data Center
  • ITIL certification (desirable)

Work Rights

Not specified

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