Chef De Service, Centre De Réponse À La Clientèle / Manager Customer Response Centre

KID-Systeme

Mirabel, Quebec, Canada
**
Leading technical teams
Knowledge of airline operations
Aircraft systems and structures
** KID-Systeme is seeking a Chef De Service, Centre De Réponse À La Clientèle (Manager Customer Response Centre) in Mirabel, Quebec, to lead a technical support team for the A220 commercial aircraft. The ideal candidate will have extensive experience in aircraft systems, operations, and team management, with a focus on customer support. **

Job Summary

  • You will lead the Technical Support Service team responsible for providing and coordinating the support necessary to ensure the efficient operation of the A220 fleet globally.
  • Your role will be to work with a 24/7 team of specialists to ensure a rapid, high-quality response to customers, involving the resolution of a wide range of in-service issues.
  • The position offers attractive financial rewards, work-life balance policies, and opportunities for individual development and career advancement.

Matching Summary

Match Score: 75

** KID-Systeme is seeking a Chef De Service, Centre De Réponse À La Clientèle (Manager Customer Response Centre) in Mirabel, Quebec, to lead a technical support team for the A220 commercial aircraft. The ideal candidate will have extensive experience in aircraft systems, operations, and team management, with a focus on customer support. **

Skills & Requirements

Must-have

  • leading technical teams
  • knowledge of airline operations
  • aircraft systems and structures
  • 24/7 customer response
  • managing operational activities
  • customer relationship management

Nice-to-have

  • cross-collaboration
  • continuous development of the team
  • process efficiency initiatives

Key Requirements

  • minimum of ten (10) years of experience in aircraft engineering or maintenance
  • minimum of ten (10) years of experience in team management or supervision
  • experience leading technical teams
  • experience in customer support

Work Rights

Not specified

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