Associate Manager, Customer Success

DOORDASH AUSTRALIA

Sydney, NSW, Australia
On-site
3+ years people management experience
Saas customer success background
Salesforce looker gainsight proficiency
The role involves leading a team of SMB Customer Success Managers across the Asia Pacific region to drive client retention and product adoption

Job Summary

  • The role involves leading a team of SMB Customer Success Managers across the Asia Pacific region to drive client retention and product adoption.
  • Candidates must possess strong data analysis skills using tools like Looker to track account health and proactively mitigate churn risk.
  • DoorDash is committed to empowering local economies and fostering an inclusive culture where diverse perspectives drive innovation.

Matching Summary

The role involves leading a team of SMB Customer Success Managers across the Asia Pacific region to drive client retention and product adoption.

Skills & Requirements

Must-have

  • 3+ years people management experience
  • SaaS customer success background
  • Salesforce Looker Gainsight proficiency

Nice-to-have

  • High-growth fast-paced environment
  • Quantitative analysis skills
  • Empathetic relationship building

Key Requirements

  • Prior experience in top-tier SaaS company
  • Demonstrated leadership through continuous training
  • Proven track record of quantitative analysis

Work Rights

Not specified

Tailored Resume

Cover Letter