Field Service Manager

KONE

Perth, WA, Australia
Supervise and co-ordinate field technicians
Manage people and resources
Engage proactively with customers
In this position, you will supervise and co-ordinate the activities of field technicians in our Service team, using your ability to manage people and resources, engage proactively with customers and motivate and inspire your team

Job Summary

  • In this position, you will supervise and co-ordinate the activities of field technicians in our Service team, using your ability to manage people and resources, engage proactively with customers and motivate and inspire your team.
  • We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.
  • Join a global organisation with a strong focus on training, safety and quality Enjoy career progression opportunities within a global organisation Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work Grow with comprehensive learning and development programs covering a wide range of professional skills

Matching Summary

In this position, you will supervise and co-ordinate the activities of field technicians in our Service team, using your ability to manage people and resources, engage proactively with customers and motivate and inspire your team.

Skills & Requirements

Must-have

  • supervise and co-ordinate field technicians
  • manage people and resources
  • engage proactively with customers
  • motivate and inspire team
  • planning and delivering repair/maintenance works
  • monitoring material inventory control
  • technician rostering
  • managing performance and skill development
  • spending time out in the field developing business relationships
  • develop and maintain customer satisfaction
  • strong commitment to safety

Nice-to-have

  • innovation that goes somewhere
  • focus on training, safety and quality
  • collaborative working culture
  • employee engagement is a key focus
  • sustainability is an integral part of our culture

Key Requirements

  • Mechanical/Electrical trade qualifications or equivalent experience
  • Full drivers’ licence
  • Proven success in coordinating multiple tasks across multiple teams
  • Ability to interact with customers and ensure positive impact
  • High emotional intelligence

Work Rights

Permanent resident or citizen of Australia or New Zealand

Tailored Resume

Cover Letter