Servicenow Csm & Spm Deployment Program Manager
Techstra Solutions
Pittsburgh, PA, United States
On-site
Servicenow csm and spm deployments
Independent authority 'voice of the customer'
Enforce out-of-the-box (oob) utilization
The ServiceNow Program Oversight Lead serves as the client's independent authority and 'Voice of the Customer' throughout the enterprise ServiceNow CSM and SPM deployments
Job Summary
The ServiceNow Program Oversight Lead serves as the client's independent authority and 'Voice of the Customer' throughout the enterprise ServiceNow CSM and SPM deployments.
This role provides governance, validation, and program oversight to ensure the implementation aligns with business objectives, adheres to ServiceNow leading practices, and avoids unnecessary customization or technical debt.
The focus is on protecting the integrity of the platform, enforcing quality, and ensuring the program delivers as intended.
Matching Summary
The ServiceNow Program Oversight Lead serves as the client's independent authority and 'Voice of the Customer' throughout the enterprise ServiceNow CSM and SPM deployments.
Skills & Requirements
Must-have
ServiceNow CSM and SPM deployments
Independent authority 'Voice of the Customer'
Enforce Out-of-the-Box (OOB) utilization
CSDM alignment
Vendor Oversight & Delivery Accountability
Guide UAT strategy
Nice-to-have
High emotional intelligence
Navigate conflict and drive alignment
Partner-agnostic, objective perspective
Key Requirements
Bachelor's degree in computer science or related fields
5+ years' experience as a Data Engineer
8+ years in the ServiceNow ecosystem
3+ years in a Lead Architect, Governance, or Strategic Advisory role
Proven track record overseeing 2-3+ large-scale, full-lifecycle ServiceNow implementations