Customer Support Specialist - Open Banking @ing Hubs Ro
ING Hubs Romania
Bucharest, Romania
Troubleshooting api issues
Resolving technical questions
Incident resolution in line with slas
Provide day-to-day support to external developers by troubleshooting API issues, resolving technical questions, and ensuring timely incident resolution in line with Service Level Agreements (SLAs)
Job Summary
Provide day-to-day support to external developers by troubleshooting API issues, resolving technical questions, and ensuring timely incident resolution in line with Service Level Agreements (SLAs).
Assist new API consumers with onboarding – e.g. guiding them through API registration, authentication (OAuth 2.0/SCA), and test environments.
Serve as the voice of the customer inside the organisation by ensuring developer feedback is clearly captured and conveyed internally; identify patterns, propose enhancements, and thereby contribute to better API products and services.
Matching Summary
Provide day-to-day support to external developers by troubleshooting API issues, resolving technical questions, and ensuring timely incident resolution in line with Service Level Agreements (SLAs).
Skills & Requirements
Must-have
troubleshooting API issues
resolving technical questions
incident resolution in line with SLAs
ITIL-aligned incident management
onboarding new API consumers
managing customer expectations
Nice-to-have
passionate about achieving excellent servicing standards
naturally collaborative person
energetic, dedicated and fun professional
take initiative and have a strong drive
can do attitude and excellent planning
Key Requirements
Bachelors Degree, preferably IT background
excellent English verbal and written communication skills
experienced in dealing with complex customer queries