The Global Services Associate will work to resolve global client inquiries, concerns and issues regarding HR processes and policies through phone, email, web-form, and chat
Job Summary
The Global Services Associate will work to resolve global client inquiries, concerns and issues regarding HR processes and policies through phone, email, web-form, and chat.
As a Global Services Associate you will work to meet all expected service levels and business performance goals, performing a whole range of services and fully documenting all cases in the Case Management system.
You will also support the J&J employees and HR community regarding all inquiries related to employee programs and services, HR policy, process, and procedures including navigational support working with the Team Lead of Experience Center on customer concerns.
Matching Summary
The Global Services Associate will work to resolve global client inquiries, concerns and issues regarding HR processes and policies through phone, email, web-form, and chat.
Skills & Requirements
Must-have
Resolve global client inquiries
Meet expected service levels
Document all cases in system
Support J&J employees and HR
Receive inbound inquiries via multiple channels
Utilize analytical skills for resolution
Nice-to-have
Positive work environment contribution
Continuous improvement mindset
Knowledge sharing environment
Build credibility and trusted relationships
Key Requirements
Fluent in English speaking, reading, and writing
Computer-literate with MS Office knowledge
Ability to work in a dynamic, self-directed team-based environment