Gbs Ops Customer Care Representative-8

UPS

Not specified
Live inbound and outbound calls
Us-based customers
Strong communication skills
UPS is seeking a US Customer Service Representative to provide exceptional support through inbound and outbound calls, assisting customers with logistics and shipping inquiries. The ideal candidate should possess strong communication skills, a customer-first mindset, and at least one year of prior customer service experience in a voice support role

Matching Summary

Match Score: 75

UPS is seeking a US Customer Service Representative to provide exceptional support through inbound and outbound calls, assisting customers with logistics and shipping inquiries. The ideal candidate should possess strong communication skills, a customer-first mindset, and at least one year of prior customer service experience in a voice support role.

Skills & Requirements

Must-have

  • Live inbound and outbound calls
  • US-based customers
  • Strong communication skills
  • Problem-solving skills
  • Attention to detail
  • Fluency in English

Nice-to-have

  • Customer-first mindset
  • Team collaboration
  • Process improvement orientation

Key Requirements

  • Minimum 1+ years of US Customer Service experience
  • Experience in logistics, shipping, or transportation customer service
  • Ability to handle high volumes of call traffic

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter