Automation Remote Support Coordinator

E80 Group

Monterrey, Mexico
On-site
5 years automation experience
English and spanish communication
Ticketing process monitoring
E80 Group is seeking an Automation Remote Support Coordinator to manage their Technical Customer Service department, focusing on providing remote support for automated intralogistics systems. The ideal candidate will have a background in automation, strong analytical skills, and proficiency in both English and Spanish

Job Summary

  • The role involves managing a remote support front office team to ensure operating efficiency of automated plants.
  • Responsibilities include guiding customers through troubleshooting processes and reducing machine downtime through accurate remote diagnostics.
  • The position requires planning team rotations, evaluating performance, and ensuring proper prioritization of active support requests.

Matching Summary

Match Score: 85

E80 Group is seeking an Automation Remote Support Coordinator to manage their Technical Customer Service department, focusing on providing remote support for automated intralogistics systems. The ideal candidate will have a background in automation, strong analytical skills, and proficiency in both English and Spanish.

Skills & Requirements

Must-have

  • 5 years automation experience
  • English and Spanish communication
  • Ticketing process monitoring
  • Team rotation and shift scheduling
  • Remote diagnostics troubleshooting

Nice-to-have

  • Strong analytical skills
  • Multitasking capabilities
  • Leadership and team building
  • Customer relationship management
  • Continuous improvement activities

Key Requirements

  • Bachelor's degree required
  • Minimum 5 years in automation field
  • Must be currently living in Monterrey area
  • Proficiency in IT tools required

Work Rights

Must be currently living in Monterrey area

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