Technical Support Supervisor – Client Services

Interactive Brokers

Mumbai, India
On-site
Supervise technical support team
Troubleshoot trading platforms
Client communication and escalation
Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment

Job Summary

  • Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment.
  • Oversee the troubleshooting and resolution of complex technical issues related to trading platforms, account setup and software functionalities.
  • Monitor and analyse key performance metrics to ensure the team meets or exceeds defined service level agreements (SLAs).

Matching Summary

Lead, mentor, and guide a team of Technical Assistance Client Support Representatives, fostering a positive and collaborative team environment.

Skills & Requirements

Must-have

  • Supervise technical support team
  • Troubleshoot trading platforms
  • Client communication and escalation
  • Process improvement strategies
  • Monitor performance metrics
  • Manage critical technical issues

Nice-to-have

  • Motivated and analytical mindset
  • Passion for solving technical problems
  • Adaptable to evolving environments
  • Desire to learn new skills

Key Requirements

  • Bachelor’s degree in STEM or IT certification or 5+ years experience
  • 3+ years in a client-facing support role
  • 5+ years with Windows, Macs, software, connectivity support
  • Previous supervisory or team lead experience
  • Experience with support ticketing systems
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter