Senior Customer Support Representative

Airbus Helicopters Canada Ltd

Fort Erie, Ontario, Canada
Customer support and account management
Sap erp system experience
Warranty claims management
The Senior Customer Support Representative is a key leader and subject matter expert responsible for managing strategic accounts and acting as a primary escalation point within Airbus Helicopter Canada’s after-sales services

Job Summary

  • The Senior Customer Support Representative is a key leader and subject matter expert responsible for managing strategic accounts and acting as a primary escalation point within Airbus Helicopter Canada’s after-sales services.
  • This role involves leading continuous improvement projects, mentoring junior team members, and ensuring on-time deliveries by resolving bottlenecks and collaborating with multiple departments.
  • The position requires participation in a 24/7 AOG/on-call rotation, handling complex situations and providing critical support to maintain aircraft operational readiness.

Matching Summary

The Senior Customer Support Representative is a key leader and subject matter expert responsible for managing strategic accounts and acting as a primary escalation point within Airbus Helicopter Canada’s after-sales services.

Skills & Requirements

Must-have

  • Customer support and account management
  • SAP ERP system experience
  • Warranty claims management
  • Repair and overhaul service expertise
  • Order management and quoting
  • AOG/on-call rotation participation

Nice-to-have

  • Mentoring and leadership skills
  • Continuous improvement project leadership
  • CRM (Salesforce) experience
  • Strong problem solving ability
  • Effective professional communication
  • Ability to work independently

Key Requirements

  • 3-5 years customer support experience
  • University degree or college diploma in Business Administration or related field
  • Experience with ERP/MRP systems
  • Interest or experience in aviation industry

Work Rights

Not specified

Tailored Resume

Cover Letter