Customer Support Specialist

Zengrc

Colombia, Colombia
On-site
Respond to customer support tickets
Troubleshoot technical issues
Conduct screen-share sessions
ZenGRC is seeking a Customer Support Specialist in Colombia to join their team, focusing on providing technical support and customer assistance for their governance, risk, and compliance SaaS solutions. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for helping customers succeed

Job Summary

  • Respond to customer support tickets and in-application chat requests with technical expertise, empathy, and a solutions-oriented approach.
  • Troubleshoot technical issues, including platform configuration, integrations, data problems, and system behavior.
  • Document solutions and create knowledge base articles to improve customer self-service.

Matching Summary

Match Score: 85

ZenGRC is seeking a Customer Support Specialist in Colombia to join their team, focusing on providing technical support and customer assistance for their governance, risk, and compliance SaaS solutions. The ideal candidate should have a strong technical background, excellent communication skills, and a passion for helping customers succeed.

Skills & Requirements

Must-have

  • Respond to customer support tickets
  • Troubleshoot technical issues
  • Conduct screen-share sessions
  • Create and manage bug tickets
  • Handle service requests
  • Document solutions and create knowledge base articles

Nice-to-have

  • Empathy and passion for customer success
  • Technical curiosity
  • Clear communication of technical concepts
  • Proactive and solution-oriented approach
  • Collaborative and organized mindset

Key Requirements

  • 3+ years of experience in customer support or customer-facing technical roles for a SaaS product
  • Experience with support and collaboration tools: Salesforce Service Console, Jira, Confluence, and Intercom
  • Understanding of GRC frameworks (e.g., SOC 2, ISO 27001, NIST, HIPAA) strongly preferred
  • Experience working with CSVs, data imports, and basic data manipulation

Work Rights

Not specified

Tailored Resume

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