Customer Service Representative

BMO

Saint John, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: may i...
Exceptional customer service delivery
Identify customer needs
Provide financial advice
Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions

Job Summary

  • Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.
  • Supports customer requests, handles transactions, and offers advice on digital self-serve options to make banking easy, simple, and fast.
  • Follows risk and compliance processes to safeguard customer assets, maintain privacy, and act in their best interest, while keeping current with the financial services marketplace.

Matching Summary

Delivers exceptional service to BMO customers and prospects, identifying needs and providing guidance on financial solutions.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: May include commission structure; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Identify customer needs
  • Provide financial advice
  • Handle banking transactions
  • Support digital banking options
  • Collaborate with team members
  • Follow risk and compliance policies

Nice-to-have

  • Creative problem-solving approach
  • Personalized customer experience
  • Continuous improvement mindset
  • Adaptable to schedule changes
  • Passion for helping customers

Key Requirements

  • Post-secondary degree or certification desirable
  • Confident use of social media and online tools
  • Skilled in helping users with digital applications
  • Basic knowledge of sales and business banking solutions

Work Rights

Not specified

Tailored Resume

Cover Letter