Front Desk Customer Representative

Pennsylvania Housing Finance Agency

Fully remote
Professional front desk experience
Cash payment processing skills
Visitor sign-in procedure adherence
The role serves as the initial point of contact for borrowers, visitors, and third-party requesters ensuring a professional experience

Job Summary

  • The role serves as the initial point of contact for borrowers, visitors, and third-party requesters ensuring a professional experience.
  • Employees are responsible for directing inquiries regarding hazard insurance claims, HEMAP payments, and cash payments to appropriate departments.
  • The position requires maintaining an organized desk area with marketing materials for various housing programs and counseling services.

Matching Summary

The role serves as the initial point of contact for borrowers, visitors, and third-party requesters ensuring a professional experience.

Skills & Requirements

Must-have

  • Professional front desk experience
  • Cash payment processing skills
  • Visitor sign-in procedure adherence
  • Clear communication of policies
  • Borrower assistance capabilities

Nice-to-have

  • Passion for customer focus
  • Team collaboration mindset
  • Adaptability to remote tasks
  • Organized workspace management

Work Rights

Not specified

Tailored Resume

Cover Letter