You will lead two important operational teams delivering essential support across the bank, guiding the Support Services team and Savings Application Team
Job Summary
You will lead two important operational teams delivering essential support across the bank, guiding the Support Services team and Savings Application Team.
Key responsibilities include overseeing daily workflow, coaching and developing people, ensuring service levels and quality standards, and championing an end-to-end way of working.
ING offers a supportive and inclusive culture, discounted health insurance, an additional rest day, and an IMPACT day for volunteering.
Matching Summary
You will lead two important operational teams delivering essential support across the bank, guiding the Support Services team and Savings Application Team.
Skills & Requirements
Must-have
leading operational teams
customer-focused culture
daily workflow oversight
service levels and quality standards
account opening and maintenance processes
mail, scanning, document handling
Nice-to-have
inspiring leadership
operational excellence
compliance and risk requirements
champion end-to-end way of working
fostering a diverse and inclusive workplace
Key Requirements
proven experience leading medium-sized teams
experience in banking or financial services
proficiency with workflow management tools
intermediate MS Office skills
excellent communication, problem-solving, and analytical skills