Customer Success Manager

Carrier

Syracuse, NY, United States
Base: $79,000.00 - $158,000.00 annually; bonus/equ...
Resolve complex customer inquiries
Maintain customer relationships
Proactive project management
This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries

Job Summary

  • This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries.
  • Develop and maintain strong relationships with multiple strategic partners and manage overall accounts and ALL orders associated with assigned customers.
  • Employees are eligible for benefits, including Health Care Benefits, Retirement Benefits, Time off and Leave, Disability, Life Insurance, Tax-Advantaged Accounts, and Tuition Assistance.

Matching Summary

This position is for a seasoned professional in Customer Service who works independently, resolving complex customer inquiries.

Salary

Base: $79,000.00 - $158,000.00 annually; Bonus/Equity: Short-term cash incentives; Benefits: Health Care, Retirement, Time off, Disability, Life Insurance, Tax-Advantaged Accounts, Tuition Assistance

Skills & Requirements

Must-have

  • resolve complex customer inquiries
  • maintain customer relationships
  • proactive project management
  • meet KPI requirements
  • customer issue prevention

Nice-to-have

  • sense of urgency
  • dedication and ownership
  • excellent communication skills
  • interpersonal skills
  • organized and good time management

Key Requirements

  • 3+ years customer service experience
  • 1+ years continuous improvement experience
  • High school diploma/GED

Work Rights

Not specified

Tailored Resume

Cover Letter