The Service Delivery Manager will act as the primary point of contact for the Commission for Regulation of Utilities (CRU), ensuring all reporting requirements, queries, and contractual obligations are met
Job Summary
The Service Delivery Manager will act as the primary point of contact for the Commission for Regulation of Utilities (CRU), ensuring all reporting requirements, queries, and contractual obligations are met.
The role is focused on coordination, communication, stakeholder management, and service oversight, working closely with internal departments to ensure CRU-driven tasks are handled promptly and accurately.
Key responsibilities include CRU relationship and contract management, service oversight and performance management, reporting and documentation, cross-department collaboration, and financial/administrative support.
Matching Summary
The Service Delivery Manager will act as the primary point of contact for the Commission for Regulation of Utilities (CRU), ensuring all reporting requirements, queries, and contractual obligations are met.
Skills & Requirements
Must-have
CRU relationship and contract management
Service oversight and performance management
Reporting and documentation
Cross-department collaboration
Financial and administrative responsibilities
Nice-to-have
Strong organizational and coordination skills
Customer service focus and relationship building
Proactive problem-solving capabilities
Flexibility and adaptability
Key Requirements
Experience in service delivery, contract management, or client relationship management
Demonstrated ability to work with external stakeholders, ideally regulatory or government bodies
Experience preparing management reports, performance packs, or operational documentation
Full fluency in English (written and spoken)
Commitment to confidentiality and compliance with Data Protection standards