The jobholder is responsible for ensuring Customers satisfaction through a close management of Airbus Suppliers’ activity and performance in line with Supplier Support Conditions (SSC & GCP) and industry standards for all Airbus programs
Job Summary
The jobholder is responsible for ensuring Customers satisfaction through a close management of Airbus Suppliers’ activity and performance in line with Supplier Support Conditions (SSC & GCP) and industry standards for all Airbus programs.
Resolve all Customer queries related to contractual supplier management (via SSC/GCP) for a given portfolio of suppliers within the defined time scale by interfacing and negotiating with the supplier and/or relevant Airbus departments.
Manage the customer relationship for key customers with respect to supplier management, including communications on: supplier improvement plans, supplier performance KPIs, rating results, SIM (Support Improvement Meeting) commitments, and CSIP (Customer Services Improvement Program) improvement initiatives.
Matching Summary
The jobholder is responsible for ensuring Customers satisfaction through a close management of Airbus Suppliers’ activity and performance in line with Supplier Support Conditions (SSC & GCP) and industry standards for all Airbus programs.
Skills & Requirements
Must-have
Supplier Support Conditions (SSC & GCP)
Customer query resolution
Supplier performance management
Customer relationship management
Contractual requirements adherence
Negotiation skills
Nice-to-have
Leadership skills
Assertiveness
Team player
Stress resistance
Proactive and autonomous
Cross-cultural work environment
Key Requirements
5+ years of experience
5-year degree in engineering and/or Business school