Coordenador(a) – Operações De Whatsapp, Conversão & Crm (meio/baixo Funil)

General Motors

São Caetano do Sul, Brazil
Hybrid (3 days onsite: tuesday to thursday)
Whatsapp lead management
Crm integration (salesforce)
Kpi definition and tracking
General Motors is seeking a Coordenador(a) for Operations of WhatsApp, Conversion, and CRM in São Caetano do Sul, Brazil. The role focuses on managing lead journeys, ensuring efficient communication via WhatsApp, and maximizing sales conversions while overseeing operational metrics and team training

Job Summary

  • Manage the complete lead journey from WhatsApp to CRM to sale, ensuring SLAs, quality of service, and conversion.
  • Administer the WhatsApp platform, including users, access, queues, routing, flows, and CRM integrations.
  • Create and analyze dashboards and reports integrating WhatsApp, CRM, sales, and NPS, identifying funnel improvement opportunities.

Matching Summary

Match Score: 85

General Motors is seeking a Coordenador(a) for Operations of WhatsApp, Conversion, and CRM in São Caetano do Sul, Brazil. The role focuses on managing lead journeys, ensuring efficient communication via WhatsApp, and maximizing sales conversions while overseeing operational metrics and team training.

Skills & Requirements

Must-have

  • WhatsApp lead management
  • CRM integration (Salesforce)
  • KPI definition and tracking
  • Outbound WhatsApp campaigns
  • Data analysis and reporting

Nice-to-have

  • Engaging multidisciplinary teams
  • Hands-on, results-oriented approach

Key Requirements

  • Degree in Administration, Marketing, Engineering, or related fields
  • Fluent Portuguese
  • Advanced English
  • Experience in Sales Operations, CRM, Customer Care, or Digital Channels
  • Experience with Salesforce or similar CRM
  • Experience with WhatsApp platforms

Work Rights

Not specified

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